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ALA Call to Service Corps Performance Measurement System in the Spotlight July 16, 2013

Posted by servicecorpsnews in News.
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Performance Measurement Pic - Bob, Kathy

Bob Reeg (third from left)

The American Legion Auxiliary Call to Service Corps’ system for measuring the performance of AmeriCorps members (and the university-nonprofit collaboration that produced the system) received attention recently at the National Conference on Volunteering and Service. The conference, held June 2013 in Washington, D.C., is the largest convening of volunteer, national service and civic leaders in the world.

In a workshop presentation, ALA Call to Service Corps Project Director Bob Reeg and others led participants through a review of the ALA’s system for measuring whether the capacity-building activities that ALA Call to Service Corps AmeriCorps Members conduct at their host sites are producing improvements in those sites’ effectiveness in delivering their programs and services to veterans, servicemembers and their families.

Joining Reeg at the workshop were Kathleen Newcomer, Ph.D., Director of the Trachtenberg School of Public Policy and Public Administration at The George Washington University (GWU) and an expert in program evaluation; Diane Mars, a Master of Public Administration candidate at GWU and  a member of the student team who developed ALA’s performance measurement system as part of her graduate coursework; and Kathy Moakler of the National Military Family Association, an ALA Call to Service Corps operating site.

The workshop included a brief overview of performance measurement requirements in the nonprofit sector;  a thorough description of the ALA Call to Service Corps’ performance measurement system and the science-based process undertaken by the GWU team to develop it; and a status report on how ALA and operating sites are currently implementing the system. Session materials, including a PowerPoint presentation and the performance measurement policy, procedures, and tools, are available at the NCVS website. (Click “Session materials,” then “Session locator.” Choose “search by track” and select “nonprofit capacity-building.” The session ID is “3660.”)

The American Legion Auxiliary is grateful to The George Washington University and Dr. Newcomer for providing pro bono evaluation assistance to our AmeriCorps projects. ALA plans to continue to collaborate with the university as opportunities arise.

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